9. I'm getting 'Conversion Failed'. What should I do?
If you are running the program under macOS 10.12 or a previous operation system, please roll back Sidify to version 1.5.0 for a try.
If you are under macOS 10.13 or later, please try the suggestions below to check whether the issue can be fixed:
Ⅰ. Please confirm that the source files can be played normally in iTunes/Music.
ITunes DRM Audio Converter for Mac is specially designed for Mac users to convert any audio which can be played in iTunes, such as Apple Music files, audiobooks, iTunes music or other downloaded music, to MP3, AAC, FLAC or WAV format.
Please open iTunes/Music and check whether the songs you’d like to convert can be played normally.
- If you want to play converted iTunes movies with AC3 5.1 audio in Apple TV, please drop the movie file into Subler and select the AC3 5.1 sound track, then click the option to fix faulty audio fallback. TunesKit for Mac don't work properly with iTunes 12.6.1.25 yet. If your TunesKit Spotify Music Converter doesn't work properly when.
- TunesKit DRM Apple Music Converter for Windows enables you to convert the DRM-locked Apple Music songs, albums, playlists from M4P to DRM-free MP3, AAC, WAV, FLAC, M4A, M4B, etc. With CD quality preserved.
Ⅱ. Should you encounter any of the situations as described below, please try the detailed steps to check whether the issue can be fixed:
[1]The songs play for about 20 seconds in iTunes/Music and then skip to the next song for converting and end up with “conversion failure”.
Step 1. Please check whether the system is connected to any audio output device. If it is, please disconnect the external audio device (including the audio devices connected by Bluetooth, like speakers or headphones).
Step 2. Restart your computer and convert the songs again.
[2]Conversion progress for a single song performs normally, but fails when it is almost completed.
Solution: Reset Documents Permissions.
For macOS10.15 users, please check System Files-> Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. If it’s not found here, please perform the reset operation.
Search “Terminal” in finder and open it up. In the Terminal application, execute the following command to reset the access permissions of Documents.tccutil reset SystemPolicyDocumentsFolder 'com.sidify.itunesconverter'
There will be a pop-up window to request permissions when Sidify is launched next time.
[3]For other situations, please delete the driver file under '/Library/Audio/Plug-Ins/HAL/MMAudio Device.driver', open terminal, and enter 'sudo killall coreaudiod' command. Now relaunch Sidify for a try.
If the solutions above are not effective, please send an e-mail to our support team at [email protected], describing the problem in more details and attaching your macOS and iTunes version as well as the log files of Sidify.
To find the log files, just go to the menu bar on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are iTunes.log and Application.log.
10. How to fix no sound issue on Mac after using Sidify Apple Music Converter?
Some users feedback that there's no sound with Mac laptop speakers after running Sidify. If you are encountering the same problem, please refer to How to Fix No Sound Issue on Mac after Using Sidify for the solution.
11. I got a message saying “Sidify Apple Music Converter” can’t be opened because Apple Cannot check it for malicious software. What should I do?
Sidify is a 100% clean program. If you fail to launch Sidify Apple Music Converter for Mac under the latest macOS 10.15 Catalina, please go to System Preferences > Security & Privacy. Under the General tab, click Open Anyway to confirm your intent to open or install Sidify. For more details, please refer to Solution to Normally Launch Sidify under macOS 10.15 Catalina.
12. I encounter some problems that I can't find in FAQ. How can I get technical support?
Please contact our support team at [email protected]and provide us with your macOS, iTunes version, and log fileof Sidify for analysis.
Tips: How to find the log file of Sidify? Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log file would pop up. It is Application.log.
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